Frequently Asked Questions
Discover the answers to your frequently asked questions about our products and services with BAE
Orders are usually processed within 2–3 business days.
Delivery times vary by region:
- Quebec & Ontario: 2–5 business days
- Rest of Canada: 5–7 business days
- International: 7–14 business days
Yes, local clients can select Studio Pickup (Free)at checkout and collect their order directly from our private studio in Montreal.
You can book anonline or in-studio consultationwith one of our experts. We’ll help you choose the best products for your hair type and goals. Consultations
Browse our products, add your selections to the cart, and follow the checkout process. It's that simple!
Our selection includessalon-grade productscarefully chosen for their performance, safety, and ingredient quality. Each product is tested and approved by professional hairstylists to deliver visible, lasting results.
Both! While our products areprofessional-grade, they’re alsoeasy to use at homewith the right guidance. You’ll find detailed instructions and personalized advice for every item.
For hygiene reasons,opened products cannot be returned. However, unopened items can be exchanged or refunded within14 daysof purchase.
Yes, we offer elegant gift wrapping options to make your presents even more special.
